Contact Us

Need help with VisuDock Live OCR? Have a question, a bug to report, or feedback? We'd love to hear from you.

📩 Email Support

For licensing, the free trial, cameras, alerts, billing, or general questions about the desktop application:

We aim to respond to all inquiries within 24 to 48 business hours.

Before you write, the documentation and the FAQ may already answer your question.

Orders and payments are handled by Paddle.com, our Merchant of Record. For a refund request, see the Refund Policy.

Reporting a problem? Please include your Windows version, the app version, your camera type, and what you were doing when it happened.