Refund Policy

Last Updated: October 3, 2026

Thank you for choosing VisuDock Live OCR. We want you to be happy with your purchase. This Refund Policy explains how refunds work for our paid subscriptions. Our order process is conducted by our online reseller Paddle.com, the Merchant of Record, which also processes refunds.

1. 14-Day Money-Back Guarantee

Every VisuDock subscription payment, both your first purchase and each renewal, is covered by a 14-day money-back guarantee. If you are not satisfied for any reason, ask for a refund within 14 days of the charge and you will receive a full refund. No explanation is needed.

The 30-day free trial in the App needs no payment, so there is nothing to refund for the trial.

2. How Refunds Are Handled

• Refunds are issued by Paddle.com to the payment method you used.
• You can ask us directly at hello@visudock.com, or contact Paddle's buyer support using the link in your Paddle receipt email.
• When a refund is issued, the subscription and its license end.

3. Subscription Cancellations

You may cancel your VisuDock subscription at any time to prevent future automatic renewals:

• Effect of Cancellation: canceling stops future billing. You keep access until the end of the billing period you have already paid for.
• How to Cancel: use the cancellation link in your Paddle receipt email, or email us and we will cancel it for you.

4. How to Request a Refund

To request a refund, please send an email to our support team:

Email: hello@visudock.com

Please use the subject line "Refund Request - VisuDock" and include the email address you used at checkout or your Paddle order number, so we can find your purchase quickly.

5. Processing Time

Once a refund is issued, it is returned by Paddle to your original payment method. Refunds typically appear within 3 to 10 business days, depending on your bank or payment provider.

6. Chargebacks and Billing Disputes

If you experience any issue with a charge, we strongly encourage you to contact us directly first. Most billing issues and accidental renewals can be resolved quickly through direct communication without needing a formal chargeback process.